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Delivery Information

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Delivery Charge

At PlantMail, we charge a simple flat-rate fee of $12 per item for orders to all non-rural New Zealand addresses. An additional charge of $5.50 per item applies for rural addresses.

Our Packaging

Our clever and innovative custom-made packaging securely locks in your purchase, whilst also providing ample moisture to allow your product to arrive to its final destination in tip-top condition. Plus, our packaging is 100% recyclable… you’ve gotta love that!

Delivery Times

We aim to dispatch online orders early each week via our selected courier partner, so if you order by the end of the weekend, your order will usually be sent early the following week. Delivery time frames from there will depend on where in the country you are, but usually vary between 1 to 3 working days from date of dispatch. These delivery & dispatch times may also vary based on order volumes and customer demand. If you’re unsure, please feel free to get in touch with us before ordering so we can confirm your estimated delivery time.

Eligible Addresses

We’re happy to accept orders for residential or commercial addresses (both rural and non-rural), but will be unable to dispatch to any “PO Box” addresses.

Returns & Refunds

Due to the nature of the products we sell (house plants), we unfortunately are unable to accept returns or refunds on a change-of-mind basis. In the very rare event that your PlantMail does arrive damaged or isn’t right, please take a pic and get in touch with us so we can resolve the issue for you!